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FREQUENTLY ASKED QUESTIONS



 
How long have you been in business?
ABC Billing Solutions has been operating in Raleigh, NC since 1995.


What type of medical billing services do you provide?
ABC Billing Solutions provides medical billing and claims processing services for medical
providers mostly in North Carolina. "Full medical billing services" would include
processing
charges, electronically billing primary and secondary medical insurance
carriers, sending patients statements, keying deposits and adjustments, and providing
insurance and patient receivables reporting as required.


What types of medical specialties do you provide billing services for?
ABC Billing Solutions can provide medical billing services for most all types of out-patient medical practices including: internal medicine/family practice, psychology, cosmetic surgery, home care, medical supplies, nursing, durable medical equipment, orthopedic surgery, physical therapy, speech therapy, dermatology and others.


How much are your fees?
ABC Billing Solutions' fees for "full service" billing are a percentage of monthly cash receipts (not based on amounts billed). This amount is based on volume, average charge per claim, payer mix and is anywhere from 5% to 7.5% of monthly receipts. The larger the volume/charge per claim, the lower the percentage. We have a one time set-up fee based on the number of patients, types of charges, diagnoses and number of providers in a practice. Our fees for collecting old receivables are a percentage of the amounts collected and are based on the age of the outstanding balances.


How do we set up an account with ABC Billing Solutions?
ABC Billing Solutions will collect and verify key pieces of information from the medical provider, such as NPI and carrier provider ID#'s, common procedures billed, fee schedule, commonly used diagnosis codes, patient demographics and insurance policy information. 



How soon can we get started?
ABC Billing Solutions will begin the set up for electronic billing as soon as a signed agreement is in place and the one time set up fee is received.  If the provider is new and credentialing is required, it may take 4 to 6 weeks.  If the provider is established and does not require new provider ID numbers, billing can begin in as soon as 3 weeks.


How can we get our information to you for billing?
ABC Billing Solutions can receive billing information from the provider by email, secure website, fax or express mail. Information is usually received and processed weekly.